Privacy Policy
Last updated: 10/09/2026
At The Hub Stanstead Abbotts CIC (“The Hub”, “we”, “us” or “our”), we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect personal information when you:
Visit our website
Contact us
Make an enquiry
Book or attend an event or activity
Hire a room or space at The Hub
Volunteer with us
Sign up to receive newsletters or updates
Make a donation
Take part in community activities
Work with us as a practitioner, facilitator, organisation or partner; or otherwise interact with The Hub
We aim to be open and transparent about the information we collect and why we collect it
1. Who We Are
The Hub Stanstead Abbotts CIC is a Community Interest Company operating as a community space in Stanstead Abbotts, Hertfordshire
For the purposes of applicable UK data protection legislation, The Hub is the organisation responsible for deciding how and why personal information is processed in connection with our activities, except where another organisation is separately responsible for its own processing
The Hub Stanstead Abbotts CIC
2B High Street
Stanstead Abbotts
Herts
SG12 8AB
Tel: 07884 292 323
Email: info@thehubstansteadabbotts.co.uk
CIC Registration Number: 17401614
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us using the details above
2. What Personal Information We May Collect
Depending on how you interact with The Hub, we may collect different types of information
This may include:
Contact Information such as:
Name
Email address
Telephone number
Postal address
Social media contact details; and other contact details you choose to provide.
Booking and Event Information
Where you book or attend an event, activity or service, we may collect information such as:
Your name
Contact details
Booking information
Number of people attending
Payment or transaction information
Relevant booking preferences; and
Information needed to administer the event.
Room Hire Information
If you enquire about or hire a room or space at The Hub, we may collect:
Name
Contact details
Organisation or business details
Booking requirements
Date and time of hire
Nature or purpose of the booking
Payment information; and Information relating to the booking or agreement.
Volunteer Information
If you volunteer with The Hub, we may collect information needed to manage your volunteering relationship
This may include:
Name
Contact details
Availability
Skills and interests
Emergency contact details where appropriate
Relevant safeguarding information where necessary; and other information required to manage volunteering safely and appropriately
Where a role requires specific checks or information for safeguarding purposes, we will only request information that is reasonably necessary
Donation Information
If you make a donation, we may collect information needed to process and acknowledge your donation
Payment details may be processed by a third-party payment provider rather than being stored directly by The Hub
Newsletter and Mailing List Information
If you choose to subscribe to our newsletter or updates, we may collect:
Your name
Email address; and Your communication preferences
You can unsubscribe at any time
Website Information
When you visit our website, certain technical information may be collected automatically, such as:
IP address
Browser type
Device type
Operating system
Pages visited
Approximate location information
Referring website
Date and time of visits; and Information about how you use the website
Some of this information may be collected through cookies or similar technologies
3. How We Collect Your Information
We may collect information:
When you complete a contact form
When you make an enquiry
When you book an event
When you hire a room
When you subscribe to our mailing list
When you make a donation
When you volunteer
When you attend an event or activity
When you communicate with us by email, telephone, post or social media
When you provide information in person
Through our website and booking systems; and Through third-party services that help us operate the Hub
We may also receive limited information from event organisers, practitioners or partner organisations where there is a lawful reason for them to provide it to us
4. Why We Use Your Information
We only use personal information where there is a lawful basis for doing so
Depending on the circumstances, we may use your information to:
Respond to enquiries
Provide information you have requested
Manage bookings
Organise events and activities
Process payments
Manage room hire
Administer donations
Communicate with volunteers
Manage community activities
Send newsletters and updates where you have consented to receive them
Keep people safe
Manage safeguarding responsibilities
Improve our website and services
Understand how people use our community facilities
Develop and evaluate community programmes
Meet legal and regulatory obligations
Maintain appropriate records
Prevent fraud or misuse
Protect our building, people and organisation; and operate The Hub effectively and sustainably
5. Our Lawful Bases for Processing
Under UK data protection law, organisations must have a lawful basis for processing personal information
Depending on the circumstances, we may rely on one or more of the following:
Consent
Where you have actively agreed to receive marketing communications, newsletters or other optional communications
You can withdraw your consent at any time.
Contract
Where we need to process your information to provide a service, manage a booking, arrange room hire or fulfil an agreement with you
Legal Obligation
Where we are required to process or retain information to comply with a legal or regulatory requirement
Legitimate Interests
Where processing is reasonably necessary for the legitimate operation and development of The Hub, provided that your rights and
interests do not override those interests
This may include managing bookings, maintaining relationships, improving our services, maintaining security and administering our community activities
Vital Interests
In limited circumstances, information may be processed where it is necessary to protect someone's vital interests
6. Special Category Information
Some information is considered particularly sensitive under data protection law
This can include information relating to:
Health
Disability
Mental health
Religious or philosophical beliefs
Sexual orientation
Ethnicity; and
Certain safeguarding information.
The Hub does not routinely require people to provide sensitive personal information
However, in certain circumstances, we may need limited information to help us provide appropriate support, make reasonable adjustments, manage safeguarding or ensure the safety of participants
Where we process special category information, we will ensure that an appropriate legal condition under UK data protection law applies
We will only request information that is reasonably necessary for the relevant purpose
7. Children's Personal Information
The Hub may provide or host activities involving children and young people
Where we collect personal information about children or young people, we will take appropriate steps to protect that information and
process it responsibly
Depending on the circumstances, information may be provided by a parent or guardian or directly by the young person where appropriate
Additional consent or safeguarding arrangements may apply to particular activities
We will only collect information that is reasonably necessary for the activity or safeguarding purpose
8. Photographs and Video
Photographs and video may occasionally be taken at events and activities at The Hub for purposes such as:
Promoting future community activities
Sharing information about The Hub
Demonstrating community impact
Social media
Website content
Newsletters
Fundraising and funding applications; and general community communications.
Where photographs or video are intended for promotional purposes, we will aim to provide appropriate information and, where required, obtain appropriate consent
If you do not wish to appear in promotional photography or video, please speak to a member of The Hub team or the relevant event organiser
We will take particular care when photographing children and young people and will follow appropriate safeguarding and consent procedures
9. Sharing Your Information
We do not sell your personal information
We may share information with trusted organisations or individuals where there is a lawful reason to do so and where appropriate safeguards are in place
This may include:
Website and hosting providers
Booking system providers
Payment providers
Email and newsletter providers
IT and technical support providers
Accountants and professional advisers
Event organisers
Independent practitioners
Volunteers where necessary to perform their role
Funding bodies where appropriate
Partner organisations
Safeguarding organisations or public authorities where necessary; and emergency services or law enforcement where legally required or necessary to protect someone
We only share information that is reasonably necessary for the relevant purpose
10. Independent Practitioners and Event Organisers
The Hub may host independent practitioners, facilitators, businesses, community groups and event organisers.
Where you choose to provide your information directly to an independent practitioner or third party, that organisation may have its own privacy policy and responsibilities under data protection law
The Hub is not automatically responsible for how an independent third party uses information that you provide directly to them
We encourage you to review the privacy information of any third party before providing personal information to them
11. Payment Information
Where payments are made through our website or booking systems, payment information may be processed by an external payment provider
The Hub does not normally have access to your full payment card details
Payment providers may process information in accordance with their own privacy policies and terms
We encourage you to review the privacy information provided by the relevant payment provider
12. Cookies
Our website may use cookies and similar technologies
Cookies are small files stored on your device which can help websites function, remember preferences and understand how visitors use the website
Cookies may be used for purposes such as:
Essential website functionality
Security
Remembering preferences
Understanding website usage
Website performance
Analytics; and marketing, where applicable
Where required by law, we will ask for your consent before using non-essential cookies
You can manage or disable cookies through your browser settings and, where available, our website cookie settings
Some parts of the website may not function correctly if certain cookies are disabled
13. Third-Party Services
We may use third-party services to help operate our website and activities
These may include providers for:
Website hosting
Booking
Payments
Mailing lists
Analytics
Online forms
Social media
Event management; and other operational services
These organisations may process personal information on our behalf or independently, depending on the service
Where we use processors on our behalf, we will take reasonable steps to ensure appropriate data protection arrangements are in place
14. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against:
Unauthorised access
Loss
Misuse
Accidental destruction
Unauthorised disclosure; and unlawful processing.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure
You should therefore take reasonable care when submitting information online
15. How Long We Keep Your Information
We will not keep personal information for longer than is reasonably necessary for the purpose for which it was collected, unless we are legally required or have another lawful reason to retain it
Different information may need to be retained for different periods
For example:
Booking and financial records may need to be retained for accounting or legal purposes
Volunteer information may be retained for as long as reasonably necessary to manage volunteering and safeguarding requirements
Mailing-list information may be retained while you remain subscribed
Enquiry information may be retained for a reasonable period to deal with the enquiry and any follow-up
Safeguarding records may be retained in accordance with appropriate safeguarding and legal requirements
When information is no longer required, we will take reasonable steps to securely delete or anonymise it
16. Your Data Protection Rights
Under UK data protection law, you may have rights including:
The Right to Be Informed
You have the right to understand how your personal information is being used
The Right of Access
You can request a copy of personal information we hold about you
The Right to Rectification
You can ask us to correct inaccurate or incomplete information
The Right to Erasure
In certain circumstances, you can ask us to delete your personal information
This right is not absolute and certain information may need to be retained for legal or other legitimate reasons
The Right to Restrict Processing
In certain circumstances, you can ask us to restrict how we use your information
The Right to Data Portability
In certain circumstances, you may have the right to receive personal information you have provided to us in a structured, commonly used and machine-readable format
The Right to Object
You may have the right to object to certain types of processing, including some processing based on legitimate interests and direct marketing
Rights Relating to Automated Decision-Making
You may have rights in relation to certain automated decision-making or profiling
The exact rights available to you depend on the circumstances and the lawful basis on which we process your information
17. Marketing Communications
We will only send marketing communications where we have an appropriate lawful basis to do so
If you have subscribed to receive newsletters or updates, you can unsubscribe at any time
Every marketing email should provide a clear way to unsubscribe
You can also contact us directly if you no longer wish to receive marketing communications
Please note that unsubscribing from marketing communications will not necessarily stop essential communications relating to bookings payments, room hire or other services you have requested
18. Data Breaches
If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with applicable data protection law.
Where legally required, we will notify the Information Commissioner's Office and/or affected individuals.
19. International Transfers
Some of the third-party technology providers we use may process information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take reasonable steps to ensure that appropriate legal safeguards are in place in accordance with applicable data protection law.
20. Social Media
The Hub may operate social media accounts and may interact with visitors through social media platforms
Social media platforms are independent organisations and have their own privacy policies
Information you choose to share publicly on social media may be visible to others
We recommend reviewing the privacy settings and policies of the social media platforms you use
21. Links to Other Websites
Our website may contain links to external websites
We are not responsible for the privacy practices, security or content of third-party websites.
When you leave our website, we recommend checking the privacy policy of the website you are visiting
22. Your Responsibility
Please ensure that any information you provide to us is accurate and kept up to date where necessary
If your contact details change, please let us know so that we can maintain accurate records
Please do not provide personal information about another person unless you have the appropriate authority or lawful basis to do so
23. Complaints
If you have concerns about how The Hub has handled your personal information, we would encourage you to contact us first so that we can try to resolve the issue
You can contact us using:
email: info@thehubstansteadabbotts.co.uk
You also have the right to complain directly to the UK's data protection regulator:
Information Commissioner's Office (ICO)
The ICO provides information about data protection rights and how to make a complaint.
24. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
The way we operate
Our services and activities
Technology
Legal requirements; or data protection practices.
The latest version will always be published on this website
The “Last updated” date at the top of this Privacy Policy will indicate when it was most recently reviewed or amended
We encourage you to check this page periodically
25. Contact Us
If you have any questions about this Privacy Policy or how The Hub uses your personal information, please contact us.
The Hub Stanstead Abbotts CIC
2B High Street
Stanstead Abbotts
Herts
SG12 8AB
Tel: 07884 292 323
Email: info@thehubstansteadabbotts.co.uk
CIC Registration Number: 17401614
We will aim to respond to privacy enquiries as soon as reasonably possible.
Our Commitment to Your Privacy
The Hub is a community organisation, and trust is an important part of what we are building.
We aim to treat personal information with the same care and respect that we aim to show the people who use and support our community.
We will collect information responsibly, use it for clear purposes, keep it secure and avoid collecting information that we do not reasonably need.
The Hub Stanstead Abbotts CIC 17401614
A Place to Connect, Grow, Heal and Belong