Terms & Conditions
Last updated: 10/09/2026
Welcome to The Hub Stanstead Abbotts CIC (17401614)
These Terms & Conditions set out the terms that apply when using our website, booking or attending activities, events and services promoted through our website, hiring our spaces, or otherwise engaging with The Hub
Please read these Terms & Conditions carefully before using our website or making a booking
By using this website, making a booking, purchasing a ticket, hiring a space or attending an activity at The Hub, you agree to these
Terms & Conditions together with any additional terms that may apply to a particular event, service or booking
If you do not agree to these Terms & Conditions, please do not use our website or services.
1. About The Hub
The Hub Stanstead Abbotts CIC is a Community Interest Company providing a community space for connection, wellbeing, learning, creativity, participation and local activities
The Hub may provide activities directly and may also host independent practitioners, facilitators, community groups, businesses, organisations, event organisers and other third parties
Where an activity or service is provided by an independent third party, that provider may have their own terms and conditions which will also apply
2. Use of Our Website
You agree to use this website responsibly and lawfully.
You must not use the website:
For any unlawful or fraudulent purpose
To attempt to gain unauthorised access to our systems
To interfere with the operation or security of the website
To upload or transmit malicious software
To impersonate another person or organisation
To misuse our contact forms, booking systems or other facilities
To copy or reproduce website content without appropriate permission; or in any way that could damage The Hub, our community, our reputation or other users
We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been breached
3. Website Information
We make reasonable efforts to ensure that information on our website is accurate and current
However, events, activities, prices, opening times, availability, practitioners, services and other information may change
We reserve the right to correct errors and update information without prior notice
The availability of an event, service, practitioner or activity on the website does not guarantee that it will remain available
4. Events and Activities
The Hub may organise, host or promote a wide range of activities, including but not limited to:
Community events
Talks and presentations
Workshops
Classes
Health and wellbeing activities
Exercise and movement sessions
Creative activities
Educational sessions
Personal development activities
Children's and young people's activities
Social gatherings
Support and community groups
Markets and community events; and activities delivered by independent practitioners or organisations
Individual events may have additional terms, age restrictions, booking requirements or participation requirements
Please read the information provided for the specific event before booking.
5. Bookings
Where advance booking is required, your place is only confirmed once the booking process has been completed and, where applicable, payment has been received
Some activities may be available on a first-come, first-served basis
We reserve the right to refuse or cancel a booking where there is a reasonable and legitimate reason to do so, including where an event is full, cancelled, incorrectly advertised, or where participation would not be appropriate
Where The Hub cancels a paid booking, we will provide an appropriate refund or alternative arrangement in accordance with the specific booking terms
6. Payments
Where payment is required, the price applicable at the time of booking will be displayed wherever reasonably possible
Prices may vary between events, services and activities
Unless otherwise stated, payment must be made in accordance with the booking instructions provided
The Hub may use third-party payment providers to process payments
We do not normally have access to your full payment card details when payments are processed through an external payment provider
7. Cancellations and Refunds
Cancellation and refund arrangements may vary depending on the event, activity, service or booking
Where specific cancellation terms are provided when booking, those terms will apply
If no specific cancellation policy is provided, we will deal with cancellation requests reasonably and in accordance with applicable consumer law
Where an event is cancelled by The Hub, we will contact affected customers where appropriate and provide information about any available refund, transfer or alternative arrangement
Certain costs or services provided by independent practitioners or third-party organisers may be subject to their own cancellation and refund policies
8. Changes to Events
We reserve the right to change an event, including its date, time, location, format, facilitator or content, where reasonably necessary
Where a significant change is made, we will endeavour to provide reasonable notice
If an event cannot proceed, we will provide information regarding any available alternative date, transfer or refund where applicable
9. Room Hire
The Hub may make rooms and spaces available for hire by individuals, practitioners, community groups, businesses, organisations and other users
Anyone hiring space at The Hub agrees to:
Use the space only for the agreed purpose
Respect the building, equipment and facilities
Follow all reasonable instructions from The Hub
Comply with health and safety requirements
Leave the space clean and tidy
Take responsibility for their attendees and guests
Not exceed the agreed capacity
Not use the premises for unlawful activities
Not cause unreasonable disturbance to neighbours or other users; and report any damage, accident or incident to The Hub as soon as reasonably possible
Additional room-hire terms may apply to individual bookings
10. Damage and Loss
Users of The Hub are responsible for taking reasonable care of the building, furniture, equipment and facilities
Where damage is caused through negligence, misuse or deliberate action, The Hub reserves the right to seek reasonable compensation for the cost of repair or replacement
The Hub cannot accept responsibility for personal belongings that are lost, damaged or stolen on the premises.
Please do not leave valuable or personal items unattended
11. Behaviour and Respect
The Hub is intended to be a welcoming and inclusive community space
We expect everyone using The Hub to treat others with dignity, courtesy and respect
We do not tolerate:
Bullying or harassment
Discrimination
Threatening or abusive behaviour
Violence
Intimidation
Hate speech
Sexual harassment
Deliberate damage to property
Unlawful behaviour; or behaviour that places other people at risk
We reserve the right to ask anyone behaving inappropriately to leave the premises and, where necessary, to refuse future access
Where appropriate, serious incidents may be reported to the relevant authorities
12. Equality, Inclusion and Accessibility
The Hub aims to provide an inclusive and accessible environment for people of different ages, backgrounds, abilities, cultures, beliefs and life experiences
If you have accessibility requirements or require reasonable adjustments to participate in an activity, please contact us before attending wherever possible so that we can discuss what support may be available
Some buildings, rooms or activities may have physical or practical limitations. We will aim to communicate relevant information honestly and clearly
13. Children and Young People
Some activities at The Hub may involve children or young people
Specific age restrictions, parental consent, supervision and safeguarding arrangements may apply
Unless expressly stated otherwise, parents or guardians remain responsible for children and young people in their care
Children and young people must not attend an activity where the relevant organiser has stated that the activity is for adults only
14. Safeguarding
The Hub takes safeguarding seriously
We aim to provide a safe environment for children, young people and adults who may be vulnerable or require additional support
Concerns relating to safeguarding should be reported to The Hub or the relevant event organiser as soon as possible
Where necessary, safeguarding concerns may be referred to appropriate external agencies
15. Independent Practitioners and Service Providers
Some practitioners, therapists, facilitators, teachers, speakers and service providers using The Hub operate independently
Unless specifically stated otherwise, they are not employees of The Hub
Their services, qualifications, prices, professional standards, insurance and terms may be their own responsibility
Where appropriate, you should make your own enquiries before booking an independent service
The Hub does not guarantee the results, suitability or availability of services provided by independent practitioners
16. Health and Wellbeing Activities
Some activities may involve exercise, movement, meditation, mindfulness, complementary practices, treatments, personal development or other wellbeing activities
You are responsible for deciding whether an activity is suitable for you
You should tell the relevant organiser or practitioner about any condition, limitation or circumstance that may affect your participation.
Where appropriate, seek professional medical advice before participating
Please refer to our Disclaimer for further information
17. Food, Products and Services
The Hub may host or promote local producers, food suppliers, businesses, practitioners and other organisations
Unless a product or service is supplied directly by The Hub, responsibility for its quality, safety, ingredients, allergens, suitability, delivery and other characteristics rests with the relevant supplier
Customers should contact the relevant supplier directly where they require specific product information
Anyone with food allergies or dietary requirements should check ingredients and preparation arrangements before consuming food
18. Photography, Video and Events
Photography and filming may occasionally take place at events or activities at The Hub for community, promotional or record-keeping purposes
Where photography or filming is planned, we will aim to provide appropriate notice and information
If you do not wish to be photographed or filmed for promotional purposes, please speak to a member of The Hub team or the relevant event organiser
Separate arrangements may apply to children and young people
19. Intellectual Property
Unless otherwise stated, content on this website is owned by or licensed to The Hub.
This includes, but is not limited to:
Website text
Logos
Branding
Photographs
Graphics
Designs
Videos
Promotional materials; and other original content
You may access and use website content for personal, non-commercial purposes
You must not copy, reproduce, modify, publish, distribute or commercially exploit our content without permission
The intellectual property of independent practitioners, businesses and other organisations remains their property
20. Third-Party Websites and Links
Our website may contain links to external websites
These links may be provided to help visitors find additional information, products, services or community resources
We are not responsible for the content, security, availability or privacy practices of external websites
You access third-party websites at your own risk and should review their terms and privacy policies
21. Privacy and Personal Information
Your use of this website may involve the collection and processing of personal information
We will handle personal information in accordance with applicable UK data protection legislation and our Privacy Policy
Please read our Privacy Policy for further information about how we collect, use and protect personal information
22. Newsletter and Marketing
Where you have provided appropriate consent, we may send information about events, activities, community opportunities, fundraising, volunteering, services and other updates relating to The Hub
You can unsubscribe from marketing communications at any time
23. Community Conduct Online
Our expectations of respectful behaviour also apply to online spaces associated with The Hub, including social media pages, online community groups and event discussions
We reserve the right to remove comments or content that is abusive, discriminatory, threatening, defamatory, unlawful or otherwise inappropriate
Where appropriate, individuals may be blocked or removed from online community spaces
24. Complaints and Concerns
We want people to have a positive experience at The Hub
If you have a concern, complaint or problem relating to an event, booking, room hire or service provided directly by The Hub, please contact us as soon as reasonably possible
We will aim to listen to your concerns and deal with complaints fairly and reasonably
Where a complaint concerns an independent practitioner, business or event organiser, we may refer you directly to that provider where
appropriate
25. Right to Refuse or End Use of Our Services
We reserve the right to refuse a booking, cancel participation or ask a person to leave The Hub where there is a reasonable basis for
doing so
This may include circumstances involving:
Unsafe behaviour
Abuse or harassment
Discrimination
Damage to property
Breach of these Terms & Conditions
Unlawful activity
Failure to follow reasonable instructions; or behaviour that significantly affects the safety, wellbeing or enjoyment of others
Where possible, we will explain the reason for our decision
26. Liability
Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited
Subject to this, The Hub will not be responsible for losses or damage arising from circumstances outside our reasonable control, including events caused by independent third parties, technical failures, cancellations, adverse weather, transport disruption or other unforeseen circumstances
For further information, please see our Website Disclaimer
27. Events Outside Our Control
Sometimes circumstances beyond our reasonable control may affect our ability to provide an event, activity or service
These may include severe weather, natural events, power failures, building issues, public authority requirements, illness, emergencies, transport disruption, technical failures or other unforeseen circumstances
Where such circumstances occur, we will endeavour to communicate with affected customers and provide reasonable information about any alternative arrangements
28. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time
The latest version will be published on this website and will apply from the date it is published unless otherwise stated
We encourage you to review these Terms & Conditions periodically
29. Governing Law
These Terms & Conditions are governed by the laws of England and Wales
Any disputes arising in connection with these Terms & Conditions will be subject to the applicable courts of England and Wales, subject to any rights you may have under applicable consumer protection legislation
30. Contact Us
If you have questions about these Terms & Conditions, bookings, room hire, events or activities at The Hub, please contact us.
The Hub Stanstead Abbotts CIC (17401614)
Our Approach
The Hub is a community space and we want our Terms & Conditions to support that purpose
We aim to operate The Hub in a way that is welcoming, inclusive, respectful, safe and fair, while recognising that different events, practitioners, organisations and activities may have their own requirements
Nothing in these Terms & Conditions is intended to prevent you from exercising any legal rights or protections that apply to you